Help Desk
We help your employees and customers get answers to questions wherever they are conveniently via A.I. texting.
Try it yourself! Text 1-844-783-9366 with questions like:
What is the next holiday?
Does my insurance cover contact lenses?
What are grounds for dismissal?
What does my life insurance cover?
*Some questions may not be answered due to the use of dummy documents
Features
We know your HR and Customer Success teams get inundated with questions. We help your employees and customers get answers to questions conveniently via text 24 hours a day, 7 days a week.
24-hour text based helpline
We create a Q&A resource that your employees and customers can use at anytime and get their questions answered. Sam wants to know the vacation policy at 3:00 AM? Done.
Comprehensive Resources
Our A.I. trains on both company-specific data as well as general regulations:
Employee handbooks
Company health plans and benefits
Standard operating procedures
Training materials
Directories
Return policies
Troubleshooting
And anything else you want!
How it Works
Initial Setup
After you receive your account, you will be able to upload documents that provide answers to your most commonly asked questions. If it is for HR purposes, you will be asked to provide team information such as name and phone number to ensure that only your employees can access the line. If it is for customer service, the line remains open to all unless you choose otherwise.
24/7 Q&A
We answer all questions asked as long as the answer can be found within the provided documents. If the texter asks questions that are out of scope for trained responses, the question is forwarded to your HR or Customer Service team. We also provide insights on what is asked so you can beef up your documents for the future.
Pricing
Basic
$49/month
100 messages / month
Standard
$99/month
300 messages / month
Enterprise
Contact for Details
Tell us what you need!
30 day money back guarantee for every tier