Privacy Policy

Effective Date: September 3, 2024

Last Updated: September 3, 2024

At ZNest.ai, a brand of ZNest Seniors Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide to us.

1. Information We Collect

1.1 Personal Information
We collect personal information from employers and job candidates to facilitate the background check process. This may include:

  • Employer email addresses for login and account management.

  • Candidate names and phone numbers for communication purposes.

  • Employment details.

  • Background check results.

  • Responses to surveys or questionnaires.

1.2 Usage Data
We collect usage data to analyze how our service is accessed and used. This data may include:

  • Log files.

  • IP addresses.

  • Browser types.

  • Pages viewed.

  • Time spent on our platform.

2. How We Use Your Information

2.1 To Facilitate the Background Check Process
We use the information provided to identify specific job candidates and process their background checks, ensuring compliance with state and federal regulations. The results of these checks are shared with the employers who hired us to conduct the background checks.

2.2 Communication
We use contact information to send reminders, instructions, and updates to job candidates and to communicate with employers about the status of background checks.

2.3 Data Aggregation and Anonymization
When we collect data through questions or surveys, we ensure that responses are anonymized and aggregated. This means that if we share pooled data with our customers, they will not be able to identify individual respondents or link specific responses to particular candidates.

2.4 Sale of Pooled Data
We may sell aggregated data to customers, which may include, but is not limited to, metrics such as the number of applicants, number of messages sent, average time to hire, and attrition rates in specific geographic locations like cities or states. This pooled data will be anonymized to prevent the identification of individual companies or candidates.

2.5 Improving Our Services
We analyze usage data to improve our platform’s functionality, user experience, and overall service quality.

3. Information Sharing

3.1 With Employers
We share relevant background check results and candidate responses directly with the employers who hired us to conduct the background checks. This information is provided in a manner that is compliant with legal requirements.

3.2 With Third-Party Service Providers
We may share information with third-party service providers who assist us in operating our platform, conducting background checks, and analyzing data. These providers include:

  • Twilio for communication services.

  • Inngest as a reliability layer for our platform.

These providers are required to protect your information and use it only for the purposes for which it was provided.

3.3 Sale of Aggregated Data
We may share or sell aggregated data, which includes information from multiple customers within a geographic location. This data is anonymized and cannot be used to identify individual candidates or companies.

3.4 Legal Compliance
We may disclose personal information if required by law, such as to comply with a subpoena, legal process, or government request.

3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data.

  • Secure servers and databases.

  • Regular security audits and updates.

Our data security is also tied to the policies and measures of our service providers, including Twilio and Inngest.

5. Data Retention

5.1 Retention Policies
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data is retained indefinitely or until an employer deletes a candidate’s information. Twilio and Inngest have their own data retention policies that apply to the data processed through their services.

5.2 Data Deletion
Data deletion for candidates is the responsibility of the employer. We can also facilitate manual deletion requests through email for both candidates and employers.

6. Your Rights

6.1 Access and Correction
You have the right to access and correct any personal information we hold about you. You can do so by contacting us directly.

6.2 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Deletion
You have the right to request the deletion of your personal information, subject to legal obligations.

6.4 Objection and Restriction
You may object to the processing of your personal information or request that we restrict its processing under certain conditions.

7. Children’s Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ZNest Seniors Inc.
Email: team@znest.com

10. Cookies and Tracking Technologies

10.1 Use of Cookies
We use cookies and similar tracking technologies for login management, site analytics, and time zone adjustments.

10.2 User Consent
By using our website, you consent to our use of cookies as outlined in our Terms of Service.

11. Compliance and Legal Considerations

11.1 Legal Compliance
We comply with state laws relevant to our clients’ locations. We recommend following GDPR or California privacy standards due to their stringent requirements, although no specific compliance measures are in place at the moment.

12. User Communication

12.1 Communication of Privacy Policy Updates
Any updates to this Privacy Policy will be communicated through the policy itself, which will be accessible on our website.

12.2 Raising Concerns
Users can raise concerns or complaints about privacy practices by contacting us via email at team@znest.com.

13. User Consent

13.1 Consent to Terms
By using our services, you agree to the terms outlined in this Privacy Policy and our Terms of Service.